Help & Support
How can we help?
Start here
Ask the community
Sizing, quotes, subsidies, net metering — installers and engineers answer, usually faster than email.
How to use Solarcom
Step-by-step: asking, photos, drafts, answering, saving, settings.
FAQ
The questions we're asked most often.
Guides & tools
Solar calculator, PM Surya Ghar subsidy slabs and step-by-step guides.
Community rules
How to ask, how to answer, and what gets removed.
Your account and data
Common questions
I forgot my password. How do I get back in?
Use Forgot password on the login page and we'll email you a link to choose a new one. If you joined with Google, there's no password — sign in with Google instead.
I didn't get my verification code.
Check your spam or promotions folder first. You can ask for a new code after 60 seconds; each code works once and expires after 10 minutes.
How do I change my name, username, photo or bio?
Go to Settings → Profile while signed in. Usernames are checked as you type, and some general words — like support or solar — are reserved and can't be used.
How do I change my email address or password?
Email is under Settings → Account and is confirmed with a code sent to the new address. Password is under Settings → Security; changing it signs you out on every other device. Accounts that sign in with Google manage both through Google.
How do I delete my account?
Send the form on this page and choose “Delete my account”. If you're signed in, the request is linked to your account straight away; if not, we'll first confirm by writing to the account's email address, so nobody can delete an account that isn't theirs. Your posts are anonymised rather than removed, so the conversations others rely on still make sense. While it's pending you can withdraw it from Settings → Security.
Can I get a copy of the data you hold about me?
Yes. Send the form and choose “Request a copy of my data”. We'll send a summary of the personal data we hold and who it has been shared with to your account email.
Someone is impersonating me or posted my personal details.
Use Report on the post, and also send the form below choosing “Report content or a member” with the link. Personal information shared without consent is removed as a priority.
Do I need an account to contact you?
No. The form on this page works without signing in. Signing in first only helps for account requests, because it proves the account is yours.
Didn't find it? Send us a message
For anything not covered above — including things we haven't thought of. Or email hello@solarcom.in.
Reporting content
Every question, answer and comment has a Report button. A report goes straight to the moderation queue and is never shown to the author.
For anything urgent — personal data exposed, impersonation, a safety risk — report the post and send the form above so we see it immediately.
Grievance Officer
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about content or a moderation decision can be raised with our Grievance Officer at hello@solarcom.in. We acknowledge within 24 hours and aim to resolve within 15 days. For copyright notices, law-enforcement requests and other formal matters, see clause 11 of the Terms of Use.
We're a small team and Solarcom is free, so replies usually take a couple of working days. If your question is about solar rather than the site, the forum will almost always get you an answer sooner — and it helps the next person too.