Legal Requests

This page explains how to send Solarcom a formal legal request about content on solarcom.in, and what we do when we receive one. It covers content complaints, copyright and trademark notices, law-enforcement and government requests, and data-protection requests.

Send everything to hello@solarcom.in, with the request type in the subject line. We do not accept legal requests through forum posts, comments, or social media — they will not reach the right people.

1. Before you send a formal request

Most problems are resolved faster without one. Every question, answer, and comment has a Report button that puts the item straight into our moderation queue, and the support page covers account issues, impersonation, and personal information posted without consent. Use those first unless you specifically need a legal channel.

2. Content complaints and grievances

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about content on the Service — or about a moderation decision we made — go to our Grievance Officer at hello@solarcom.in.

We acknowledge a complaint within 24 hours and aim to resolve it within 15 days. Complaints about content that exposes an individual — in particular impersonation or material of a sexual nature — are treated as urgent and acted on as quickly as we can.

3. Copyright and trademark

If you own rights in material posted on the Service without your permission, tell us and we will investigate. Your notice should include:

• a link to each item you say infringes — one link per item, not a whole-section sweep;
• identification of the work you own, and where an authorised copy can be seen if one is public;
• your name, your relationship to the rights holder, and contact details;
• a statement that you believe in good faith the use is not authorised by you, your agent, or the law;
• a statement that the information in your notice is accurate.

Quoting a specification, a tariff table, or a short passage with attribution is often fair dealing rather than infringement, so we will not always remove material on request alone. Where the position is genuinely disputed, the reliable route is a court order — under the IT Rules an intermediary is required to act on a court order or an appropriate government notification.

Counter-notices. If your content was removed and you believe that was wrong, write to the same address explaining why. We will reconsider, and we will tell you the outcome.

4. Law-enforcement and government requests

We disclose user information only where we are legally required to, or where disclosure is necessary to protect our rights, our users, or the public. A request from a court or an authorised government agency should:

• come from an official email domain, on letterhead, signed by the issuing officer;
• identify the legal authority relied on;
• identify the account precisely — a username or profile URL. We cannot act on a display name alone, because display names are not unique;
• state exactly what information is sought, and the period it relates to.

We review every request against the law relied on and will push back on requests that are overbroad, vague, or unlawful. Where we are permitted to do so, we will notify the affected user before disclosing anything, so they have an opportunity to object — unless a valid order forbids it or there is a genuine emergency involving a risk to life.

Emergencies. If there is an imminent risk of death or serious physical harm, write to the address above with "EMERGENCY" in the subject line and explain the nature of the risk.

Preservation. You can ask us to preserve specific account records while an order is obtained. Say clearly what should be preserved and for how long. Preservation is not disclosure — we hold the data, we do not hand it over without lawful process.

5. Data-protection requests

If you are asking about your own personal data — access, correction, erasure, withdrawal of consent, or nomination under the Digital Personal Data Protection Act, 2023 — that is not a legal request in the sense of this page. Use the process in our Privacy Policy and email us from the address on your account so we can verify it is you.

6. Defamation and personal-rights claims

We are an intermediary and we do not adjudicate disputes of fact between users. If you say a post about you is false and damaging, tell us which statements you dispute and why, and we will review it against our community rules — many such posts breach the rules on misleading claims or personal information regardless of the legal position. For a determination that content is unlawful, a court order is the reliable route.

7. What to include in any request

• The request type in the subject line, and your deadline if you have one.
• Direct links to the specific content. A request we cannot map to specific items is one we cannot action.
• Your name, organisation, role, and a contact address we can reply to.
• The legal basis you rely on, if any.

Requests that are incomplete, that identify content only by description, or that ask us to monitor the Service for future content, cannot be actioned as sent — we will write back and say what is missing.

8. What we cannot do

• Remove content from search engines or third-party caches. Deleting a post here does not delete copies already made elsewhere.
• Provide legal advice about your situation, or act as a party to your dispute.
• Disclose user information without lawful process, however compelling the story.
• Pre-screen or continuously monitor content for a particular subject, which no intermediary can be required to do generally.

9. Good faith

Legal channels exist to protect people, not to win arguments. Notices sent to suppress honest criticism, a competitor's legitimate answer, or an unfavourable review of a product will be refused, and repeated abuse of this address may itself breach our Terms of Service.